Subscription Management
Subscription status, auto-renewal, upgrades, refunds, and invoices — all on this page.
Account Page Overview — Four Things in One Card
The Account page is designed as a single combined card that surfaces Subscription, Affiliate, Commission, and Support on the same screen — everything visible the moment you land: this month’s bill, your referral code, commission balance, whether support has replied. Drill into a specific tab when you need details.
Why this design: those four states are exactly what customers most want to check. If they were scattered across four tabs, you’d be clicking around constantly; in one card you grasp the whole picture without switching, and only drill down when you need to act.
When you sign in to realvco.com and land on the Account page, you see this combined card with four small sections:
| Section | Shows |
|---|---|
| Overview | Subscription status, this month’s charge, next renewal date |
| Affiliate | Your referral code, new sign-ups this month, all-time referrals |
| Commission | Withdrawable balance; the subtitle below changes by state (see table) |
| Support | Unread messages, open ticket count |
The Four Commission Subtitles
| Subtitle you see | Meaning | What to do |
|---|---|---|
| ”Balance $XX” | Accruing — not yet at the withdrawal threshold | Keep referring |
| ”Requested” | Your withdrawal request is under review | Wait for notification (see Commissions & Payouts) |
| “Paid out” | Withdrawal complete | Check your bank / PayPal for the deposit |
| ”Not eligible” | Below threshold or flagged by risk control | See Commission States |
Why Affiliate (KOC) Comes Before Subscription
For new members, “Affiliate” tends to catch the eye first (potential income is more attention-grabbing than a monthly bill), so it sits ahead of Subscription on the page — putting the opportunity in front of you at first glance. If you don’t care about the affiliate program, scroll down for the “Overview” and subscription details; the order doesn’t affect what you can see.
”Pre-installed API credit” at checkout
Checkout step 2 asks whether to add a pre-installed API credit ($0 / $5 / $10, one-time purchase, 90-day validity). This is separate from your host plan. The purpose: so your AI agents can already chat with you the moment your server boots, helping you finish all the real configuration that follows (production LLM API keys, messaging platform setup).
- Pick $0 = you already have your own LLM key, no need for AI hand-holding. AI won’t respond when the server boots; SSH in and set the key yourself
- Pick $5 (default) = usually enough for AI to install production LLM keys for Rose / Ada / Vi plus the main messaging platforms
- Pick $10 = definitely enough for both, with room for extra setup conversation
Key point: this is a bootstrap helper, not a long-term LLM subscription. Full details (why we designed it this way, how to use it, what to do when it runs out): Pre-installed API credit & OpenRouter setup.
Viewing Your Subscription
- Sign in to realvco.com
- Avatar → My Subscription (or Settings → Subscription)
You’ll see:
| Field | Contents |
|---|---|
| Plan | Starter / Pro / Enterprise |
| Billing cycle | Monthly / Quarterly / Annual |
| Next billing date | Auto-charge date |
| Next charge amount | Total including tax |
| Payment method | Last 4 digits of the card |
📷 Screenshot pending (the realvco.com subscription page is on the marketing site and has not been mirrored here).
Auto-Renewal
Auto-charge is on by default. A reminder email goes out 7 days before renewal.
Turning Off Auto-Renewal
Subscription page → Cancel Auto-renewal → confirm.
After turning off:
- The current period runs to completion
- No auto-charge for the next period
- At period end, the VPS enters a 7-day suspended state (data retained)
- During the last 3 days of that suspension (days 5, 6, 7) a warning email is sent
- The warning includes a data-export link for important items
- Data is deleted if you don’t re-subscribe by the end of the 7 days
Data deletion is irreversible. If you just need a pause but want to keep data, consider:
- Keeping the realvco monthly fee active (AI costs nothing while idle; only host fees apply)
- Or exporting a backup before the deadline
Upgrade / Downgrade
Upgrade
- Subscription page → Change Plan → pick the new plan
- The system computes the prorated difference
- Charges the difference immediately
- New plan takes effect instantly
- VPS resources scale up within 5 to 10 minutes
Downgrade
- Same steps
- But the downgrade takes effect in the next billing cycle
- The current period’s paid amount is not refunded (credited to your balance proportionally)
Switching Billing Cycle (Monthly → Annual)
Annual typically saves 15–20%:
- Subscription page → Switch to Annual
- The system computes new annual fee minus remaining prorated value
- Charges the difference
- Future renewals switch to annual
Refund Policy
7-Day No-Questions-Asked Refund
Full refund within 7 days of subscribing, no reason required.
Eligibility:
- Within 7 days of subscribing
- No VPS actively deleted
- No terms-of-service violations
Not eligible:
- Over 7 days
- Plan changed more than once
- Account has unresolved violations
Refund Process
- Open a ticket, category [Billing]
- Subject: “Refund request”
- Include: order number, reason (optional)
Timeline:
- Ticket reply: within 24 hours
- Refund to card: 3 to 10 business days (depends on your bank)
Refund After 7 Days
These are evaluated case by case. Common outcomes:
- Convert to account credit (100% preserved, applied to future charges)
- Partial refund (50%, depending on usage)
- No refund (if usage was substantial)
Invoices
Auto-Issued on Each Charge
After a successful card charge, the invoice is emailed within 3 business days.
Invoice Types
Personal:
- Receipt format
- PDF e-receipt available on request
Business:
- Full tax invoice
- Tax ID required (set during checkout)
- PDF e-invoice available; paper copy is available for an additional shipping fee
Changing Invoice Name / Tax ID
Subscription page → Billing Info → edit:
- Recipient name
- Tax ID
- Address
- Email (invoice delivery)
Important: changes affect only the next invoice. To amend an already-issued invoice, it needs to be voided and re-issued (open a ticket).
Re-sending an Invoice
Open a ticket with subject “Resend invoice” + order number.
Pausing a Subscription
Long-term pause is not supported today. Alternatives:
- Short break (< 1 month): keep the subscription; VPS idles; AI spend stays at zero (just realvco monthly fee)
- Long break (> 1 month): cancel auto-renewal → data backs up to R2 → re-subscribe later
Changing Payment Method
Subscription page → Payment Method → Update Card.
Supported:
- Credit / debit card (Visa, MasterCard, JCB, AmEx)
- Not supported: PayPal, Apple Pay, Google Pay, crypto
Why can commissions be paid out to PayPal but subscriptions require a card? Billing runs through Stripe (cards only). Payouts use a separate rail. Two different systems.